Shipping
UPS Ground and USPS (First Class / Priority Mail)
Yes, email support@shopwetway.com the desired product(s) and shipping address. We’ll follow up and provide the estimated cost.
Orders under $250 have a flat rate of $25. Orders above $250 follow standard international shipping procedures above.
Orders
Email support@shopwetway.com or call (630) 926-9340 during regular business hours.
Orders ship within 48 hrs during weekdays. Orders received after 11 AM CST on Fridays or before holidays may take longer. Shipping updates and tracking are sent via email.
Email support@shopwetway.com or call (630) 926-9340 during regular business hours.
Returns
New and unused products may be returned within 30 days from the delivery date for a full refund.
If you’re not satisfied with results, products may be returned within 30 days from the delivery for a full refund. Please begin by emailing support@shopwetway.com. We’ll first confirm the product is being used properly; if a refund is still desired, the buyer will be responsible for shipping the item(s) back to our warehouse. Return shipping costs on opened products are non-refundable.
Yes, please take photos immediately and email them to support@shopwetway.com. Our support team will promptly assist you. Qualifying claims for full refunds include orders damaged upon arrival or receiving the wrong product.
Carefully pack the items so they won’t damage in transit. Include your order # or proof of purchase. Ship to the address below. Remember, Wetway does not refund return shipping costs.
Wetway USA
1930 Innovation Way #113
Libertyville, IL 60048
General
All products use organic ingredients and are 100% sourced and manufactured in the U.S. in an FDA approved facility.
If you’re searching for medical advice, Wetway recommends contacting a functional medicine practitioner at www.ifm.org/find-a-practitioner.
Email support@shopwetway.com or call (630) 926-9340 during regular business hours. You may also click “Get In Touch” below.