Customer satisfaction is our top priority. We stand behind our products. We offer a 30-day money-back guarantee for defective items.
Before returning any product, the buyer must obtain a Return Authorization Number (RA#)
from a customer service representative.
If the merchandise you received is defective and you wish to return the item, please submit a return request via the contact section of our website, or call us at (800) 978-3236/ (630) 926-9340, or email us at support@shopwetway.com. Please include photos if applicable, your order number or other sales reference. Requests will be considered within 30 days of the receipt of the order. Returns are not accepted after 30 days.
If you are unhappy with your purchase, please keep in mind that we are selling products that support health based on increasing the body’s oxygen uptake. They deliver oxygen via different routes of administration. They always do. The success of the treatment depends on:
- How your condition responds to the enhancement of body oxygenation
- How realistic is the expectation of the results
- The correct selection of products and route of administration
- The correct application of the product
- The correct dosage
- The correct length of time of using the product.
Many products will work only at the correct dosage or after a minimum time. You may be using the right product, but maybe too little, not in the right way or perhaps too much of it, or need to use it for a longer time.
If you have questions about an item in your order, call us at (630) 926-9340.
Canceling your order
If you wish to cancel your order for any reason before it ships, please notify us immediately by phone: (800) 978-3236 and (630) 926-9340. Do not leave a message if we do not pick up. Send us an email instead: support@shopwetway.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@shopwetway.com.
Need help?
Contact us at support@shopwetway.com for questions related to refunds and returns.